Acrelec is recruiting talents for tomorrow

IT Helpdesk

Full timeBucharest - Romania1 month ago

About Acrelec


Acrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware and service expertise, we develop and integrate new platforms that increase customer engagement, optimize efficiency and improve operations. Our 900 employees around the globe collaborate with our customers and partners to design, create and build the world’s leading smart stores. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results. 

Your Role:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software;
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems;
  • Installs, configures, and upgrades computer hardware and software;
  • Provides end-user software troubleshooting and support;
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions;
  • Provides troubleshooting and support;
  • Provides phone and help-desk support for local and off-site users;
  • Maintains current knowledge of relevant technologies as assigned;
  • Participates in special projects as required.
  • This job involves handling HW devices in order to provide assistance to our colleagues working on-site.


Nice to have:

  • Windows server/AD/DHCP administration;
  • Windows / Linux OS administration;
  • Application software development install/ maintain;
  • Networking knowledge & troubleshooting + network related services;
  • Troubleshooting hardware problems;
  • Knowledge of structured cabling systems.


Desired soft skills:

  • English language at least medium level;
  • Analytical and problem-solving skills;
  • Verbal communication skills;
  • Self-managed and autonomous and taking full ownership of the tasks assigned;
  • Tolerant and flexible to different situations.


What we offer:

  • The 13-th salary;
  • Annual holidays starting from 23;
  • 1 additional day off for your Birthday;
  • Additional budget for expenses caused by remote working;
  • Meal Tickets;
  • Easter and Christmas bonuses;
  • Medical subscription;
  • Referral bonuses;
  • Learning & development budget.