Acrelec is a global technology company focused on reinventing the customer experience for restaurant and retail brands. Leveraging decades of software, hardware and service expertise, we develop and integrate new platforms that increase customer engagement, optimize efficiency and improve operations. Our 900 employees around the globe collaborate with our customers and partners to design, create and build the world’s leading smart stores. Never satisfied with the status quo, our passion is in delivering breakthroughs that drive business results.
Our cutting-edge technology empowers businesses in the food service industry to optimize operations, increase efficiency, and boost customer satisfaction. We are seeking a highly skilled and motivated Professional Services Consultant to join our dynamic team and drive successful implementation and adoption of our self-ordering kiosk solutions.
As a Professional Services Consultant, you will play a critical role in ensuring the smooth deployment and integration of our self-ordering kiosk solutions for our clients. You will collaborate closely with our sales, product development, and customer success teams to understand client requirements and deliver tailored solutions that meet their unique business needs.
Your primary responsibilities will include:
- Project Management: Lead and manage end-to-end implementation projects, including scoping, planning, resource allocation, and timeline management. Ensure successful delivery of projects within agreed-upon timeframes and budget constraints;
- Client Consultation: Conduct in-depth consultations with clients to understand their business objectives, operational processes, and requirements for self-ordering kiosk deployments. Provide expert advice and guidance on best practices for maximizing the benefits of our solutions;
- Solution Design and Configuration: Design and configure self-ordering kiosk solutions based on client requirements, integrating with their existing systems and infrastructure. Collaborate with our product development team to customize features and functionality to align with client needs;
- System Testing and Quality Assurance: Conduct rigorous testing and quality assurance checks to ensure the integrity, reliability, and performance of self-ordering kiosk solutions before deployment. Troubleshoot and resolve any technical issues or discrepancies identified during the testing phase;
- Training and Support: Provide comprehensive training sessions and documentation to clients’ staff members on the effective use and management of self-ordering kiosks. Offer ongoing technical support and troubleshooting assistance to address any post-implementation concerns or inquiries;
- Stakeholder Communication: Maintain regular and effective communication with key stakeholders, including clients, internal teams, and third-party vendors. Keep stakeholders informed about project progress, challenges, and solutions, ensuring alignment and customer satisfaction.
- 5+ years of experience in project management, implementation consultancy, testing or technical support roles;
- Knowledge of data models such as XML and JSON;
- Proficiency in web API technologies, including REST and SOAP;
- Familiarity with communication protocols like Websocket;
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues;
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and cross-functional teams;
- Ability to manage multiple projects simultaneously and work in a fast-paced, deadline-driven environment;
- Good English knowledge, both written and spoken;
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Nice to have:
- Understanding of POS data models and previous work experience with POS systems from Oracle, NCR, Fujitsu, Toshiba, or similar vendors;
- Previous experience with integration of payment terminals, electronic payments, thermal printers, and fiscal printers;
- Certifications related to POS systems, project management, or relevant technologies are a plus.
What we offer:
- The 13-th salary;
- Annual holidays starting from 23 days;
- 1 additional day off for your Birthday;
- Additional budget for expenses caused by remote working;
- Meal Tickets;
- Easter and Christmas bonuses;
- Medical subscription;
- Referral bonuses;
- Learning & development budget.